Booking Guide

• After we receive your booking enquiry, you get a detail offer about availability, total costs and the cancellation policies for the requested period.
• Given that you entered a valid email address, you will receive an answer within a few hours. However, due to different time zones and weekends, this can be delay by up to 24-48 hours in some cases.
• If room is available and you wish to confirm, you might be ask to secure the booking by a deposit within 3 days. Please note, that room availability sometimes change daily, especially during peak seasons.
• The deposit is usually between 10-30%. The balance to be paid either direct at the hotel or 2 weeks before arrival. This depends on seasonal policies by the hotels and all these details you will receive in our email response.
• For any deposit, you will receive an electronic payment receipt. In case a balance payment is requested 2 weeks before arrival, you will also receive an exchange voucher to be shown when check-in.
• For pick-up service request, please re-confirm flight details before arriving.
• Never send credit card details by email or from unsecured websites! Either use our secure online payment page or send credit card details by Fax.
• If you have to cancel a reservation, please do it as early as possible by email or Fax. Deposits are usually non-refundable unless other notice.